Handling a dog at the veterinarian / during treatment procedures

One day at our clinic, a discussion arose about how we can appropriately intervene when we notice a dog owner handling their dog in an inappropriate manner. Apparently, receptionists sometimes witness such situations. It’s a sensitive matter, especially if there are other people in the waiting room – and at the same time, we don’t want to damage our relationship with the client. On the other hand, ignoring the issue is ethically questionable, isn’t it? A veterinarian and a veterinary nurse must always advocate for the animal’s well-being.

A visit to the veterinarian is already a stressful situation for many dogs, and it doesn’t help if the owner is also anxious and worried about their pet. Not all dogs are easy to control in social situations – whether due to breed traits or individual temperament. There’s no need to be ashamed of that; honesty is valued at veterinary clinics, and we work together to find solutions. For example, if a dog cannot tolerate being near other dogs, barks at everything, or is afraid of different surfaces (such as floors), we can address the issue accordingly.

If the waiting room is stressful for your dog, waiting in the car is absolutely fine. We can call you or signal at the door when the “coast is clear.”

It’s also important to remember that unexpected situations can occur in the waiting area; someone might accidentally drop their pet’s leash, leading to an unplanned encounter. A 60-kilogram aggressive Rottweiler that despises your black dog might suddenly burst out of a treatment room – in other words, don’t let your dog roam freely in a long retractable leash. Cat owners also appreciate dogs being kept under control (unless they are in a separate waiting room, which would be preferable).